Other Employment Opportunities

Customer Support Specialist - Overnight Shift
Weather Ceontral
Madison, WI
Posted 3/30/12

Summary:
Investigates and resolves software and hardware problems of computer users at a technical and/or application level. Assigned to the overnight shift beginning at 8:00 p.m. to 4:30 a.m. beginning on Sunday night through Thursday. The role pays the equivalent of a 40 hour work week, for working four, eight and a half hour shifts – 34 hours.

Essential Duties and Responsibilities:

Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from customers experiencing problems with hardware, software, networking, and other computer-related technologies.
Interviews customer to collect information about problem and leads customer through diagnostic procedures to determine source of error or problem.
Handles problem recognition, research, isolation, resolution and follow-up for routine customer problems; refers more complex problems to supervisor or appropriate specialist.
Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
Submits recommendations of hardware and software product enhancements to reduce help line incident rate.
Documents and consults with software test personnel to explain software errors.
Performs proactive customer calls.
Writes or revises technical customer reference manuals and procedures.
Develops on-line training materials.
Train customers, as needed, on software and hardware on-site or in classroom.
Install and maintain support computers, software, and peripheral equipment used in the department.
Acquire and maintain working knowledge of all supported products as they evolve.
Become a product specialist on as least one product.
Perform emergency customer trips as needed.

Other duties and developmental opportunities as assigned

Education and Training:

Bachelor’s degree in Computer Science or Meteorology preferred
Computer certifications (Example: MCSE, A+, Network +, etc.) preferred
Fundamental knowledge of computer hardware and networking protocols

Skills, Experience and Abilities:

Previous experience in a Help Desk environment preferred
Proficiency with Adobe Photoshop a plus

Weather Central product knowledge preferred
Microsoft Office Products experience required
Self-directed and able to work independently
Work from written and verbal instructions
Highly organized and detail oriented
Ability/desire to work on sometimes tedious tasks
Excellent verbal and written communication skills
Comfortable working with variety of people—customer, programmers, sales, product managers

Work Environment and Physical Requirements:

Ability to work holidays, On-Call, and On-Call Backup shift on a rotation basis.
Fast paced, large, open office environment
Able to sit for long periods of time and view computer monitor
Infrequent travel as needed to meet customer emergencies

What's it like to be part of the Weather Central Team? Here's what Wes thinks. . .. . .

"Weather Central excites me because we're focused on delivering cutting edge, public-consumer facing, world class software on many currently relevant platforms. This is not your typical data-processing or programming role. We are creating visually appealing mobile apps, tablet apps, connected TV apps, and web browser apps that attract over 30 million page views per month! Like a diamond in the rough, gigs like this are hard to find here in the mid-west; working here is fun!"

Weather Central has redefined broadcast and media communications with industry leading visualization software, proprietary data, interactive web applications and patented technologies. Weather Central solutions are viewed throughout the world, on screens of every size, by anyone accessing weather, news, traffic, and sports information. Take a look at our website at www.wxc.com for more information about the company.
The company enjoys a great casual work environment, offers an excellent compensation and benefits package, and the opportunity to be a part of a highly skilled, motivated, and talented team. We are an equal opportunity employer and value the diversity of all our employees.
To Apply:
Please, email your resume, cover letter, salary expectations to:jobs@wxc.com. Please, put code:
CSSON – 17 in the subject line.

Weather Central, LP
401 Charmany Drive
Madison, WI 53719